The City of Hilliard runs advance-scheduled, door-to-door service for seniors and residents with disabilities. SHARE keeps every trip coordinated from booking through drop-off.
The City of Hilliard needed a transportation program that could reliably serve seniors and residents with disabilities across the community. The population they were building for required scheduled, door-to-door pickup, not a fixed-route service that required walking to stops on a published timetable.
The prior approach relied on phone-based scheduling, disconnected tools, and static service patterns. That combination caused missed trips and made it difficult to grow the program as demand increased. Coordinating advance-scheduled trips manually created pressure on staff and left little visibility into whether the day's routes were running as planned.
Hilliard needed software that could handle advance booking, build efficient daily routes from the actual trip list, and give riders predictable pickup times, all without requiring dispatcher involvement in every step of the process.
SHARE replaced manual coordination with a single platform. Dispatchers moved from managing trips by phone to overseeing scheduled routes from a live dashboard. Riders got confirmed booking and arrival notifications instead of uncertainty.
Riders book trips by phone or through the app. SHARE queues and confirms bookings, builds daily route manifests from the advance trip list, and assigns drivers automatically, removing manual coordination from the dispatch cycle.
SHARE's routing engine builds efficient routes from the confirmed trip list each day. Vehicles travel the most direct paths between stops, reducing deadhead miles and increasing the number of trips each driver can complete per shift.
Dispatchers manage all active trips from a single dashboard. Live GPS tracking, driver status, and trip progress are visible in one view. Same-day trip changes and no-show handling are managed without disrupting the rest of the day's routes.
Configurable reports give program managers a clear view of trip volume, on-time performance, wheelchair utilization, and ridership trends. Clean data for internal program review and funding compliance without manual data assembly.
Hilliard Express has delivered over 11,000 rides since launch, demonstrating ongoing demand for a door-to-door transportation option in the community.
Trips per driver increased 48 percent year over year, reflecting improved scheduling and day-to-day operational efficiency across the program.
Wheelchair trips represented 30 percent of all trips in 2025, increasing year over year as the program matured and accessibility demand grew.
"The City of Hilliard's partnership with SHARE has enabled us to create a safe, reliable ride program for seniors in the City of Hilliard."
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