The mobile experience for trip booking, real-time vehicle tracking, arrival notifications, trip history, and multilingual support across iOS and Android.
Riders book trips, track their vehicle, and get notified when it arrives. Your program gets fewer phone calls, fewer no-shows, and higher satisfaction scores.
Programs without rider-facing tools absorb every question, every delay, and every miscommunication through the dispatch line.
Without real-time tracking, every "where is my ride?" question becomes a phone call to dispatch. Coordinators spend their day relaying information instead of managing operations.
When riders don't know their pickup window or get no reminder before arrival, they walk away. Each missed pickup wastes a vehicle stop and throws off the rest of the route.
App-only booking leaves out seniors, low-income riders, and anyone without a compatible device. If the only way to book is through a smartphone, a significant portion of riders can't participate.
Programs serving multilingual populations lose riders when the booking and notification experience is English-only. Riders who can't read their trip details don't trust the service.
rider satisfaction rating
The Dublin Connector serves seniors and residents with disabilities through on-demand transit powered by SHARE. Riders book trips, track their vehicle in real time, and receive arrival notifications, all through the app. The result: an overall satisfaction rating of 4.95 out of 5 among riders.
The rider experience covers trip booking, live tracking, notifications, trip history, and multilingual access across iOS and Android.
Riders download the app from the App Store or Google Play. Trip booking, vehicle tracking, notifications, and trip history are all available from their phone.
Riders see their assigned vehicle on a live map as it approaches. No guessing, no calling dispatch. The map updates continuously until the vehicle arrives.
Riders with smartphones book through the app. Riders without a device call in and a coordinator books on their behalf. Both paths produce the same trip experience.
Riders receive automated alerts when their vehicle is approaching. Notifications go out via push notification in the app and SMS for riders who opted in. No surprises at the curb.
Every completed trip is logged in the rider's account with pickup and drop-off details, timing, and fare information. Riders can review past trips anytime from the app.
The rider app is available in 11 languages. Riders set their preferred language once and every screen, notification, and confirmation appears in that language.
The app carries your organization's name, colors, and logo. Riders see your brand, not SHARE's. This matters for community-branded and contracted transit programs.
Riders specify accessibility requirements during booking, including wheelchair and ambulatory needs. The system matches them to vehicles with the right equipment and capacity.
The rider experience is simple by design. Book, confirm, track, arrive.
The rider selects a pickup location, destination, and preferred time. Riders without a smartphone call in and a coordinator books on their behalf through the admin portal.
The platform routes the trip, assigns a vehicle, and sends the rider a confirmation with their pickup window. The rider knows exactly when to be ready.
The rider watches their vehicle approach on the live map. When it's close, they get a push notification or SMS alert. No guessing, no waiting outside unnecessarily.
See rider engagement tools configured for your program in a live walkthrough.
Get a walkthroughSee how SHARE's rider tools work for your program type, fleet size, and rider population in a live walkthrough.