Legal

Terms of Service

Last Updated: December 18, 2025

Important: Users must accept these Standard Terms to access SHARE Services. Acceptance occurs through explicit agreement, clicking "accept/agree," or using the platform. Non-agreement means you cannot use the Services.

1. Definitions

Key terms used in these Terms of Service:

  • Access Credentials: Usernames, passwords, and access keys
  • Affiliates: Companies with control relationships to a Party
  • Authorized Recipients: Officers, employees, agents, and consultants requiring access
  • Authorized Users: Individuals approved to use Services on your behalf
  • Confidential Information: Proprietary data marked confidential or reasonably understood as such
  • Documentation: User manuals and technical materials
  • Go-Live Date: First date Services become available
  • Order: Subscription documentation identifying Services, term, pricing
  • Professional Services: Implementation, configuration, training, advisory services
  • Services: Software-as-a-service transit management platform
  • SHARE Services: Services and Professional Services (excludes Third Party Products)
  • Usage Data: De-identified performance and statistical information
  • Your Data: Information transmitted to Services by you or Authorized Users

2. Right to Access and Use of Services

SHARE grants you a non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Services for your internal business purposes. All other rights remain with SHARE.

3. Usage Restrictions

You may not:

  • Copy, modify, or translate Services without authorization
  • Reverse engineer or decompile the platform
  • Tamper with security features
  • Sublicense, sell, or distribute Services access
  • Use Services illegally or harmfully
  • Develop competing products using Services access

4. Your Obligations; Your Data

4.1 Your Obligations

Only Authorized Users may access Services using unique credentials. You must:

  • Notify SHARE immediately of compromised credentials
  • Implement security measures protecting Access Credentials
  • Maintain required hardware and network connectivity

4.2 Your Data

You represent owning all necessary rights to Your Data. SHARE implements appropriate technical, physical, and organizational controls to secure the Services and to protect the security, confidentiality, and integrity of Your Data.

5. Ancillary Services

5.1 Free Services

Free Services are provided without any support, maintenance, warranty, commitment to availability, security, or accuracy. SHARE may terminate Free Services at any time and is not liable for data loss.

5.2 Professional Services

SHARE may provide implementation, configuration, and training services per your Order.

5.3 Additional Terms

Specific product terms may apply and override Standard Terms if conflicting.

6. Fees; Payment; Renewals; Payment Processing

6.1 Fees and Payment

Subscription fees are charged in advance; Professional Services are charged monthly in arrears. You authorize automatic billing using provided payment information. Fees are nonrefundable, non-cancellable, and there are no credits for partially used volumes or periods.

Disputes must be raised within 30 days of charges.

6.2 Recurring Subscriptions; Price Changes

Services auto-renew unless you provide 30 days' written notice before renewal to support@ridewithshare.com. SHARE may change pricing upon renewal. Continued use after price changes constitutes acceptance.

6.3 Late Payments

SHARE may suspend Services for overdue payments. Late fees equal 1.5% monthly on past-due amounts or the maximum allowed by law. You are liable for collection costs including attorney fees.

6.4 Taxes and Other Charges

You are responsible for all applicable taxes, duties, VAT, and sales tax. Provide tax exemption certificates when entitled. If withholding is legally required, you will pay additional amounts ensuring SHARE receives the full payment due.

7. Term & Termination; Suspension

7.1 Term

The Initial Term runs from the Effective Date through the Go-Live Date for the period specified in your Order, then auto-renews unless either party provides 30 days' written notice.

7.2 Termination or Suspension

Either party may terminate for material breach if uncurable or uncured after 30 days' written notice. SHARE may suspend Services if: (i) Services violate law or these Terms, or (ii) payment is overdue past 10 days' notice.

7.3 Effect of Termination

You must cease using Services and return or destroy Confidential Information. Termination does not relieve accrued payment obligations. SHARE will not be liable to you for any claims or damages of any kind arising out of termination.

Sections 1, 8, 9, 10, 11, 12, and portions of 6 and 16 survive termination.

8. Confidentiality

8.1 Use and Protection

Recipients use Confidential Information only for performance obligations. Recipients may not disclose to third parties except Authorized Recipients and must use commercially reasonable standards to protect the Confidential Information.

Compelled disclosure requires prior written notice to the Discloser if permitted by law.

8.2 Duration

Confidentiality obligations last 3 years after termination, except trade secrets protected for statutory periods.

8.3 Return or Destruction

Each party uses commercially reasonable efforts to return or destroy Confidential Information upon termination, except archived backups or legally-required retention subject to continuing confidentiality.

9. Intellectual Property Rights

9.1 Ownership and Use

SHARE owns all right, title, and interest in and to the SHARE Services and any derivative works. You retain ownership of Your Data. You acknowledge SHARE owns all Feedback provided and may use it without compensation or attribution.

SHARE owns all Usage Data and may publicly disclose it in compliance with applicable law and without identifying you or your Confidential Information.

9.2 Trademarks

SHARE owns all trademarks. You cannot use SHARE trademarks without written approval or register confusingly similar marks.

10. Representations and Warranties; Disclaimers

10.1 Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHARE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT. SHARE MAKES NO WARRANTY REGARDING SECURITY, UNINTERRUPTED ACCESS, ERROR-FREE OPERATION, DEFECT CORRECTION, OR MEETING YOUR REQUIREMENTS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR OWN COMPLIANCE WITH ANY AND ALL APPLICABLE LAWS.

10.2 AI Services

AI Services generate probabilistic predictions requiring human review. SHARE disclaims all liability and responsibility arising from any reliance placed on such results. SHARE may use and store Your Data processed by AI Services.

11. Limited Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OR LOST DATA.

SHARE is not liable for law violations through your use. Total liability cannot exceed the amount paid or payable by you for access to the SHARE Services in the twelve (12) month period before the claim arose.

These limitations apply regardless of breach theory or prior liability warnings.

12. Indemnification

12.1 SHARE Indemnifies You

SHARE indemnifies you against third-party IP infringement claims from your Services use, unless caused by: (i) Terms violations, or (ii) unauthorized modifications or combinations. SHARE may obtain continued use rights, modify the Services, or discontinue Services with a pro-rata refund.

12.2 You Indemnify SHARE

You indemnify SHARE against claims from your or Authorized Users' use, including law violations, Terms breaches, or IP infringement from Your Data.

12.3 Process

The indemnified party must provide prompt written notice. The indemnifying party controls investigation and settlement without indemnified party admission. The indemnified party may observe at its expense and must reasonably cooperate.

13. Third Party Products

Third Party Products are governed by their own end-user licenses. SHARE has no liability regarding third-party procurement or use.

14. Export Regulation

You must comply with applicable export regulations. Services cannot be accessed or exported to embargoed countries (Cuba, Libya, North Korea, Iran, Sudan, Syria) or Specially Designated Nationals per U.S. Treasury and Commerce Department lists.

15. Modifications

SHARE may modify these Terms with written notice. Changes are effective immediately but for existing customers upon renewal or 30 days after posting. You may terminate within 30 days of changes by providing 10 days' written notice. Continued use constitutes acceptance.

16. Miscellaneous

16.1 Notices

SHARE may send notices via email or platform posting. Send notices to legal@ridewithshare.com.

16.2 Entire Agreement

Your Order, these Standard Terms, and incorporated terms constitute the complete agreement and supersede prior communications.

16.3 Assignment

You cannot assign these Terms without written consent. SHARE's failure to enforce rights is not a waiver.

16.4 Governing Law and Venue

Ohio state law governs without conflict-of-laws principles. Exclusive jurisdiction is Cuyahoga County, Ohio federal and state courts. Claims must be brought individually, not as class actions, within 1 year. The prevailing party recovers reasonable attorney fees and costs.

16.5 Injunctive Relief

Breaches of Confidentiality or IP sections may cause irreparable damages. Non-breaching parties may seek restraining orders, injunctions, specific performance, and equitable relief.

16.6 Publicity

SHARE may identify you as a customer and use your name, mark, and logo in marketing materials unless your Order specifies otherwise.

16.7 General

If provisions are unenforceable, the remainder remains valid. Waivers do not apply to subsequent breaches. Neither party is the other's agent. Third-party software use is governed exclusively by respective licenses. Force majeure applies to performance delays except payment obligations. Captions are for convenience only.

Contact

For questions about these Terms, contact us at sales@ridewithshare.com or send written notice to legal@ridewithshare.com.

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