The City of Dublin, Ohio runs flexible door-to-door service for seniors and residents with disabilities. SHARE keeps every trip coordinated, tracked, and on time.
The City of Dublin needed a transportation program that could deliver flexible, door-to-door service to seniors and residents with disabilities across the community. The population they were serving couldn't rely on fixed-route transit that required walking to stops on a published schedule.
The previous approach relied on phone-based scheduling, static routes, and disconnected tools. That created missed trips, unclear pickup times, and inconsistent rider experience. As demand grew, the manual coordination required to keep trips running smoothly became unsustainable.
Dublin needed software that could handle on-demand trip booking, optimize vehicle routing in real time, and give riders reliable pickup confirmations, all without adding dispatcher headcount proportional to trip volume.
SHARE replaced the patchwork of manual tools with a single platform. Dispatchers moved from coordinating trips by phone to managing from a live dashboard. Riders got reliable booking and arrival notifications instead of uncertainty.
Dispatchers manage all active trips from one dashboard. Live GPS tracking, trip status, and rider updates visible in a single view. No more hunting across systems or calling drivers for status.
SHARE's routing engine builds efficient routes from actual trip requests rather than fixed corridors. Vehicles travel where riders are, reducing deadhead miles and keeping trips on schedule.
Riders book trips through the mobile app or by phone. Confirmed pickup windows and real-time arrival notifications reduce no-shows and keep riders informed without requiring dispatcher involvement.
Configurable reports give program managers visibility into ridership trends, on-time performance, and trip volume over time. Clean data for funding reporting and internal program review.
More than 29,900 rides completed, demonstrating ongoing demand for flexible, on-demand travel across the Dublin community.
Approximately 80 percent of ridership from seniors and residents with disabilities, aligning with program goals.
An overall satisfaction rating of 4.95 out of 5 among riders reflects reliability and ease of use across the program.
Get the full case study as a PDF, including program details, outcome data, and how SHARE runs the program day to day.
Enter your work email and we'll send you the full case study.
Book a demo to see how SHARE handles on-demand transit for municipalities running senior and paratransit programs.